Resources
Here's a list of what I'm reading, watching, and listening to, and what I commonly recommend to folks just starting out.
Books
The Service Organziation
By: Kate Tarling
Information Architecture for the World Wide Web
By: Louis Rosenfeld, Peter Morville, Jorge Arango
Content Design
By: Sarah Richards
How to Make Sense of Any Mess
By: Abbey Covert
User and Task Analysis for Interface Design
By: JoAnne Hackos, Janice Redish
Lateral Thinking
By: Edward de Bono
Six Thinking Hats
By: Edward de Bono
Service Design for Business
By: Ben Reason, Lavrans Lovlie, Melvin Brand Flu
Business Model Generation
By: Alex Osterwalder, Yves Pigneur
Value Proposition Design
By: Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith
Usability Engineering
By: Jakob Nielsen
Rework
By: Jason Fried, David Heinemeier Hansson
The Elements of User Experience
By: Jesse James Garrett
This Is Service Design Doing
By: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider